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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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All went exceptionally well. The meat pies I ordered for my son and grandchildren arrived promptly and were deemed delious.
Delivered NY bagels to CA & they were still fresh. Kept me posted on the progress of the package. They were delivered when promised via UPS overnight air. I will definitely order from them again.
All went well. The Pizza was received in a timely manner. Very professionsl service. I highly recommend Goldbelly! Thanks for the great service...
It was a gift and was so well received. Thank you very much. I haven't been able to go to K & Z's in a few years, but the food is still amazing quality.
Everything went well. Delivery was so expensive that I'm not sure I will use it again.
Delivered as promised. Was a gift. Enjoyed the dish very much - a treat
Great bagels... delivered wrapped in cellophane. They smelled and tasted just like I remembered NY bagels tasted!
You delivered something I needed and did so quickly!
Arrived on time and well packed to prevent spoilage.
We received a gift card for Goldbelly and it was perfect timing to order some food due to the shortages in grocery stores. We loved our steaks, they were delicious!
Lobster Mac n cheese was great. Delivery when and as promised.
Everything was delivered very quickly. Loved that the bagels were individually wrapped.
Delivered in good shape and still frozen. Reheated very well!
Excellent pies, arrived on time and fresh. Nice packaging. A good price with the special deal on two pies.
Everything. I've discovered my truly favorite I'd the plain, without any frills! That's the best for me!
It arrived on time and packaged exactly how it said it would
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

