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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The food "hit the spot". We will order again soon.
The cake arrived on time and my mom said it was the most amazing cake ever.
Product great fast shipping just wish you sold just lox
It was so easy to order pizza for my daughter across the country
Prompt shipping in this time impressed my gift recipient!
A mistake in ordering was fixed very efficiently and cake was delivered on the right day!
My first time ordering and won't be the last. Very nice experience. Packed secure and delivered as scheduled.
The shipping, packaging, the food! Everything was excellent. I will definitely by ordering again and again and again!
Easy ordering and delivering, and excellent products
I asked to change the delivery date and address and they were so accommodating! Customer service is above and beyond!
Ordering to delivery - everything went very well, and I love what I ordered!
Easy process, great follow up.
I have a small smoked salmon business that I'm trying to partner with Goldbelly due to my experience.
The service was fast! The cake was especially preserved very well and tasted so fresh after thawing!
Was delivered on time, everything was as advertised and most importantly the butgers were really tasted when cooked
Product quality
Proper packaging
Reasonable shipping time
Generally everything went well and customer service was helpful
They are very cute. We are thinking this will make a cute school birthday party gift
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

