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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything! Kids loved the cookie fries Easter box
The cake was ordered for our daughters first wedding anniversary, and she and her wife absolutely LOVED it, and could not have been happier! Will be our annual anniversary cake every year!
The package arrived on time and was very professionally packaged.
It's easy, good communication. Liked everything I have bought.
My order was delivered on time. Everything in the box was FRESH! Since it was all Crabmeat and it was as if it was made an hour before delivery. But, I must say all of the food was Delicious because it was from Jerry's Seafood located in Bowie, MD.
Very happy with my meal because it has been 5 years since I have had a meal at Jerry's Seafood and relocating to Chicago, IL. Seafood restaurants in the Chicago area are few and far between. There is not one good Seafood restaurant in the Chicago area that can compare to the Seafood restaurants in the DC, Maryland, Virginia area, not one.
Thank you for delivering me the best Seafood meal I have had in 5 years.
Arrived on time, cooking instructions easy to follow.
Good product, well enjoyed by my family and delivered as expected.
Cakes from Carlo's Bakery were beautiful and delicious. Delivered on time. Special occasion must.
Delivery info from Gold Belly.
Cooking directions and quality.
Delivered as promised well packed/packaged and arrived safely
Promotional discount not offered as a first time buyer through GoldBelly
Everything! So easy to order favorites and delivery was amazing!
Easy to place my order, perfect products with my favorite shop, and quick delivery!
Shipping was accurate and the food well packed. Plus the food... definitely satisfied my homesick cravings
Delivered on time
Product was exactly what we wanted
Was a gift delivered from me to my son and daughter in law. They loved it! Delivered on time, good quality. Just like being there!
Product arrives promptly and is just as we expect. We were on a trip to Manhattan a couple of years ago and the hotel sold Kossar bagels for breakfasts. They are the best. So this is the only way we can get our favorite in Ohio
Order was delivered when promised and in great shape. Delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

