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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It tasted like my childhood and was delivered before expected date.
It was a snap to order, quick delivery. First rate.
Delivered on time exactly what I ordered. And it was delicious!
The soups arrived in perfect packaging and condition, tasted superb!
Delivery time, packaging, product, everything was excellent!
Product arrived safely.
Product packed well so nothing was squashed.
Delivery person was courteous and on time.
I sent the Blue Velvet cake to my sister in Kentucky for her birthday and she loved it! It got to her early afternoon on the day I requested and she said it was absolutely amazing! I'm excited to order another one soon to try myself!
The food was delivered timely and it was delicious.
Ribs were meaty and were delicious. Sauce is superb.
I was able to eat my favorite pizza that can only be purchased in saint Louis. So iam grateful that I was able to enjoy the best pizza in the world and relive my childhood at the same time. Thank you Gold belly!
Shipped and received on time. Just what I ordered.
On time and intact. Lovely products. Kept me going with a smile on my face during difficult times.
No delays on receiving our package. Everything was wrapped well and kept cold until it arrived. The food was delicious!
These bagels are the most delicious I have ever tasted!
The order was delivered on time and the people receiving it wear very pleased
It all went well! I was very happy with the experience!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

