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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I placed six orders. Three of them had at least one container that broke and leaked on other items. One had several containers that broke requiring the family to go to Katz's Deli to get food. After emailing a complaint I was offered a significant and fair credit which I will use at a later date.
Delivered on time and in good order. Made for a delicious meal.
Delivered on time. Cake quality was superb. Taste was amazing.
I recently ordered from gold belly while home in Hawaii on quarantine. Expected my order to be shipped next day air. The order went out a day later than expected but said that it would be here the next day. Unfortunately tracking on it now tells me it will not be here for four days. I know the company plans on shipping perishable items with some cool packs, but I can't imagine what the state of my order will be in when I receive it after traveling for five days. Stale bagels and spoiled cream cheese :(. Biggest waste of money ever! And company is slow to respond to my customer service requests, haven't heard from them yet.
Update - they are reshipping order to me next week. Hopefully it will arrive in a more timely manner.
Delivered right on time and the food packaged well.
Born and raised an Alaskan. Love hunting and filling our freezer with moose, caribou, bison, salmon, and halibut to feed my family. With that being said, we've now ordered the large Cajun turducken with the cajun ham TWICE and am getting ready to order it again just to have on standby in the freezer. Delivered right on time to Alaskan, EVEN DURING THE COVID PANDEMIC! Everything was packaged perfectly and tasted even better. You won't regret ordering this for your family.
Delivery got there on time. It made my dad's birthday. Thank you!
The entire shopping experience was very pleasant. Shipping was fast and the quality was awesome. Katie from customer service was prompt and very helpful. Loved the entire experience with Goldbelly.
They have track your order function. This is misleading if not intentionally dishonest. It simply uses the estimated lead time the supplier/restaurant has entered in the system. If your order is has not arrived it tells you your order date and estimated delivery date. It was days past the estimated delivery date and we had to email the customer care group that had a estimated 72 hour turn around time. This is a high price service with no actual service or tracking software.
The sausages we ordered came right on time and in perfect condition. Most importantly, they are delicious! Best I've had since the ones my grandma used to get at a Polish deli on Chicago's South Side in the 1970s! My husband LOVES them, so much more flavorful than anything we can get in SoCal. Fantastic!
Food was still frozen when it arrived the second time
Everything! My order was delivered extremely fast!
The order was delivered on the day stated & was packed well.
Such a nice company... amazing food, fast and perfectly packed delivery and wonderful customer service. The cupcakes were TDF, the bakery tiramisu A+ and the bacon absolutely delicious. Can't wait for the pizza coming next!
Meat was packaged great for freezing and it was great!
Arrived in a timely manner and well packaged. Have not used the chowders yet so cannot comment on them.
The customer service is amazing! The two girls were so helpful and responsive. My family feels like we are so lucky to be able to order food at a time like this to be delivered safely to our home. Thanks so much you guys!
The package arrived on time and very well packed. The food inside was delicious.
Terrific delivery & communication, and a fragile treat arrived in excellent condition!
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members