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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I love the variety as well as the ability to support small businesses all over!
Good and up-to-date communication. Delivered on time.
Everything arrived just as described, the Grand Kids loved it!
The whole experience was good. It arrived in great shape. And the birthday man food fanatic was very happy!
Food we ordered was great. Really nice to have free shipping.
Delivered as promised, fantastic customer service, what a treat to enjoy food from all over the country!
Everything, very easy to order and it arrived very quickly
Thankyou
Ordering was easy and was delivered on time. The cake was beautiful and tasty and the recipient loved it.
Good choices
Easy ordering
Good prices
Excellent shipping... time and cost
Delicious sausage
Delivery was as described even during this pandemic.
Everything was as expected and delivered on time..
On time delivery and packaged well so food was temperature controlled.
The bagels, salmon and cream cheese were a gift to my family. The package arrived as scheduled, all contents were fresh and the overall response was a big Thanks from them. Plus I feel good supporting a small business.
Selection and quality of food and great on shipping
All of my items arrived when they were supposed to! My grandchildren loved everything!
The delivery, quality of items, and the packaging.
Great selection. Easy ordering, great communication regarding order and delivery.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

