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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It all went perfectly. Delivery was as promised and the products were great.
Delivery was quick and on time. Food was good. Price was great.
The packaging was excellent and the product was delicious!
They loved what was sent. Really enjoyed them including how it was packaged!
I found gold belly when I was searching for a unique gift. The bday was fir a four year old. I sent him the french fry cookies and they were a hit!
Arrived on time in pristine condition. Beautiful presentation.
Product was of the quality expected and arrived as promised. Thank you!
Everything. People were so pleasant. Your orders are always fresh and delicious.
Delivery was exactly when anticipated. The Food was still cold. It was delicious!
This was a very easy order. Shipped overnite. Great, fresh, and a lot of lobster. I will order again for sure. I recommend Hancock Lobster.
Awesome selection - so helpful to change my mistake with the delivery date & when my order was delayed you guys let me know!
Got the order just as described. Information while being delivered was very helpful. Thank you!
Delivery was excellent and a day early
All items and a few extras edge included
Website very easy to navigate
I went to zabars first but from now on I will be ordering fro Russ and Daughters!
The burgers came when expected and were very tasty!
Delivery, product promotion, and choices. All products were as advertised and plentiful.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

