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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything was as expected. The ribs were the best value of the three items we purchased.
Easy to order and delivered as scheduled and they were a hit!
Packaging was excellent and delivery was prompt. The Easter Egg cake arrived without a smudge in the icing.
Everything was absolutely perfect! Tasted amazing! Will be ordering again!
All of it! Everything was delicious & fresh. It arrived on time & I have enjoyed every bite!
My 83 year old aunt said it was delicious. She was impressed by the packaging for shipment. It literally went across the country and made her so happy. Thank you!
It was delivered when promised it was well packed and the cakes were fresh and great. I will order again!
Everything just as advertised. The sandwhich was awesome! My first "sloppy joe" experience from TownHall Deli!
Although I realize that you have nothing to do with UPS policies. I was tracking my delivery and was told that the package was "almost there" at which point I went outside my house to await delivery and wound up waiting for 45 minutes.
Perfect! Was able to deliver to my daughter NYC and son in VA for Easter before the shut-down! Many thanks!
Order was delivered as promised. Recipient was pleased w quality!
Most of the food came on time. The sides I ordered from Charleston were pretty banged up upon delivery. One was open and had spilled in the box.
I have only recieved the two pies. The crust was excellent, but it had too much thickener. I'm assuming, so they would ship without much damage.
Everything about this experience was amazing! The products are clearly described and easy to order. My family who received them LOVED everything!
Great service, prompt shipment! Fantastic experience overall!
Shipping and packaging was great. Product was still very frozen.
The box was nicely packed and delivered on time. My daughter absolutely loved it, and was so excited to see the Pike Place Fish box. Everything was perfect!
Excellent product, delivered on time, with great packaging. I was craving these bourbon balls - they reduce anxiety during these difficult times, and you made me happy! Thank You!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

