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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything. The food was fresh and the cooking instructions were easy to follow
This was a gift and he said he loved them. Wanted to eat one everyday!
Easy to shop, delivered timely and the desserts were great..
My package arrived on time and was wonderfully packaged thanks
The pie arrived cold and well packaged! We shared with our nextdoor Neighbors during COVID-19... it was such a treat!
Delivery schedule and notices and the pizza is fantastic.
The cheesesteaks from Pat's were excellent. They were delivered on time and packaged well with easy to follow instructions. Customer service is excellent.
I loved the packing and the fast shipping! I got my order the very next day it was shipped.
Easy to order, delivered as expected. Tasted great!
Everything from start to finish. Perfect pick me up
Nice choice of brownies. Item arrived as promised. Recipient said the brownies were delicious.
On time, amazing options to pick from. Excellent app.
Efficient service for tasty food across the nation.
The delivery time. Ordered on a Monday and received on Wednesday (New York to Arizona) and the freezer packs were still frozen. Quality control!
Everything! Arrived when expected and was phenomenally delicious!
The bagels are of great quality, it has been many years since I enjoyed an H & H bagel!
Items arrived on time and in good shape. Everything was packaged very well.
Chowders have not yet been delivered due to the COVID19, and the BBQ foods were less than appetizing.
Ease of ordering the exact product I wanted. Shipping received fresh still frozen. Yum
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

