Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering was easy, I was able to get free shipping, and delivery was quick. The ribs and whoopie pies I ordered were reasonably priced. I sent them to my son, a college student out of state, and he said they were really good.
Family loved the matzo ball soup. Well packed and tasted great.
Delivered in time, packed perfectly so that everything remained cold and almost frozen.
Delivery arrived on time good assortment of unique foods
My daughter loved the macaroons she cannot buy them in Boston
The crab cakes were even better than your description... and my wife is from the area and knows crab cakes... makes them when possible. I would order this product again... thanks for the web site.
Great cheesesteak sandwich's! Very well made and they taste delicious. I love opening the freezer and knowing there is more.
Everything went well food was great and delivery went great
Fast, on-time delivery from our favorite bagel place in the world! SO happy that we are able to still get these bagels and schmear even though we don't live in the city any longer! Thank you Ess-a-Bagel!
Lots of products, easy to search by type, region of country, etc. Shipping times were clear.
Easy navigation and checkout. Great variety of specialty foods. Something for everyone!
I liked the density of the bagels and how quickly they came.
Sandwiches were very good, not great. Points program is a winner
Goldbelly performed extremely well. The order, however, arrived thawed and unusuable. I don't believe the company providing the order was at fault since it was well packaged and shipped on time. I believe the shipping company was at fault. The package did arrive on time, but I don't believe it was kept properly handled while being shipped. Of course this could have been due to the virus.
All the people tell me that all food I've sent as giftsis very good and arrives as scheduled.
Fun variety too.
It was a birthday surprise gift. Timely and everyone loved the lobster rolls!
My mother was thrilled with the product (cakes from Red Truck) and very impressed with the packaging. Several times she mentioned how well wrapped the cakes were. Helped me understand why it's expensive to ship.
Your response was what i had hoped. A credit for an item that was not delivered.
Everything! Delivery was as promised, fresh and packaged well.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

