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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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From the order to the delivery, everything worked smoothly.
You have some good selections. And you provide a good service for people to sample different and unique foods from around the country. Also, your items make great gifts.
It was delivered on time and very good. Directions easy to follow
Very easy to find what I was looking for (Easter ham). Excellent product and delivered as promised.
We always receive a great product-and appreciate the ice packs and careful packaging
Beautifully packaged. Arrived on time. Food was excellent.
Both treats arrived on time and had been very well packed.
The original shipment was received timely and in good order. Unfortunately, it was incomplete. I contacted Customer Support via email on the same day the shipment was received and my issue was satisfactorily resolved within 2 business days with a credit being issued to my Goldbelly account.
Delivered on time and lovely packaging and delicious!
Delivery for most items was excellent. My husband and kids enjoyed the wonderful and delicious food.
Speedy delivery, fresh bagels, good communication, easy to use website
Delivery as scheduled and quality was perfect. Packaged well.
Shipping cake was delivered on time and well packaged.
Some things are good, some not. I received things from my sister as gifts and they were great. Nothing I have ordered has been great. It's been medicore at best. Bagels only ok. Sandwiches only ok. Donuts haven't arrived but I don't hold out hope.
Delivery was right on time. Selection was great. The gigantic lobster tail was a showstopper and delicious! I have ordered from Pikes Place before and the food was always fresh and delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

