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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Perfect on time delivery even in these difficult times
I was extremely impressed with the packaging. Everything arrived as promised in excellent condition.
Everything was perfect- wish I had known about this site before. Great ideas for gifts and quarantine "pick me ups"!
Everything was packaged nicely. Delivered on time. I'm a Native Hoosier. My parents are deceased and I only have a few cousins left in Indiana. Nick's Kitchen delivered the greatest Breaded Tenderloin Sandwich that I have craved for over 25 years! I will definitely order again. I felt like I was back home in Indiana eating this sandwich!
Real pizza delivered during the state wide shutdown.
I love the product and the shipping went as expected. The site worked great.
Excellent quality, delivery exactly as promised. A much appreciated gift.
Grandsons told us it was the best present EVER! Trust me they have received many, many gifts. That is high praise!
Outstanding variety to choose. Easy to navigate site. Delivery as promised. Recipients enjoyed the treats!
Everything was packed and wrapped carefully and it was so fresh.
Shipped on time. Great temperature control in the package. Awesome food.
The deep dish pizza was like nothing I'd ever tasted or imagined. What a treat!
We haven't yet tried the thin crust but I'm sure it will also be fabulous.
Transaction, timeliness, fast delivery and well-packaged.
Everything was delivered on time and was in great condition!
Delivery and food was great. But alway is from Big Bobs. So glad they are doing business with you again
This was the best surprise gift for my husband (who is from San Fran - we live on the East Coast). Everything arrived frozen and in great condition.
Received my pizza really fast and it was great pizza on top of that i would do it again for sure
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

