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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was excellent and delivery was superb-even though our daughter lives off the beaten track, she received her order right on time, as promised!
I was pleased that it arrived on the date expected. I liked the crab cakes as did my husband.
The pies were very well sealed and packed. The food we have ordered to date has been excellent. We haven't tried the chicken pot pie yet, but if it is the same quality as the chess pies, it will be wonderful.
My grandkids were thrilled with their Easter brownies! The pies were for our Easter dinner. They were delicious and wrapped perfectly!
Easy to order. Arrived on time and in great condition.
Everything - the packaging was great - all the products were intact and fresh when I received them and all were delicious!
Delivered on date expected. Excellent pizza delivered.
Everything - ordering early and shipping to receive it when I needed it - Great service.
And the taste... I have been spoiled. The 50 day dry-aged ribeye is like nothing I have ever had before.
Topsail Steamer was easy to order and delivery dates were clear and punctual. I still have an outstanding order from McCloons which has not been delivered and this order an process has been very unsatisfactory. We are still waiting.
The entire order process was easy AND dependable. I bought this for my parents to enjoy on Good Friday since they are in their 80's and we can't be together. My mom said I not only fed their bellies but fed their souls as well. That's a great compliment! They ABSOLUTELY LOVED IT! It was a huge hit and I would HIGHLY RECOMMEND this meal AND this company. It's my second time ordering and I'm DEFINITELY going to be back... OFTEN.
The first time I tried the delivery, it was very unreliable
Great yellow cake from "It Takes The Cake". The cake was delicious with coconut frosting and arrived on time and in perfect condition.
The quality and taste of the cheesecake was top notch.
Delivery occurred on the day requested. The cake was perfect and very carefully packaged.
The selected item was well packaged; delivered on time and tasted delicious.
Huge selection to choose from and easy to navigate.
Deliveries came quickly, packaging was lovely, food delicious.
My daughter had the Best Birthday this year, because of the Cherry Crumb cheesecake. Thank You again..
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

