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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery on on time with product in good condition.
On time and my guest was thrilled with the offering.
This arrived on time (in two days!) and Jim's Steaks actually threw in extra sandwiches, which were delicious! Great service that I will use again and again!
It was really yummy! We followed the how to on shake shacks ig tv which was very helpful.
Delivery; condition of contents; timing; everything
Everything. The delivery. The timeliness and the quality of the products I've purchased... I wish the freight wasn't so high... is my only problem
I was able to track my shipment and it arrived on time as indicated when placing order.
Delivery was great,,, wrapped like a precious jewel
Ease of order delivery and prep to table. Great flavor
All went well from the ordering to the delivery; we are still eating the yummy cake.
Lots of choices. Product was shipped very quickly. Bagels are excellent.
This order went well. Delivered on time and in good shape. However...
Arrived on time - just as ordered. Great selection.
Delivery arrived when scheduled and it made my recipients happy to receive their food gifts.
The Large jar Chukar dried cherries with Nuts were well received a day earlier than expected and delicious!
The online ordering process went well. The product arrived at its location and the recipient enjoyed it.
The cake was awesome! It was much better than I expected and I truly enjoyed it. The delivery was also faster than expected in this challenging market. I have shared my experience with many.
Everything was delivered on time and the gifts were very well received
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

