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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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The food I ordered and how it was freshly delivered. Loved it!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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The cookie pies, according to the
April 15, 2020

The cookie pies, according to the recipient were amazing! She received them in time for the event and loved everything about them!

Date of experience: April 14, 2020
Virginia
2 reviews
0 helpful votes
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Order was delivered as promised and in excellent condition.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Your website is very user friendly and the products I ordered arrived on time.
They were exactly as pictured and quite delicious. I will definitely order from you again.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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The items were delivered promptly (during a pandemic!) and in great condition.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Shipping excellent
April 15, 2020

Shipping excellent. Products as described.
Good quality products.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Everything came when it was supposed to. Thank you!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Food came on time and was absolutely delicious. Easy instructions to reheat

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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The email updates tracking the package were helpful! My parents were thrilled with the product. They said that the packaging was nice and the pie looked and tasted delicious.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Recipients said packaging was great, food arrived cold.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Is this regarding Goldbelly or Alewel's? Easy website, ordering is simple and efficient.
The smoked meats are as ordered and well packaged and labeled.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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This was the first time I ordered
April 15, 2020

This was the first time I ordered. I was worried that things weren't going to arrive on time and it did! My husband had an amazing birthday dinner. In fact he said that this was the beat birthday dinner ever inspite of the quarantine going on and being stuck in our house. Thank you sooo much!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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My sister loved the lobster rolls
April 15, 2020

My sister loved the lobster rolls. I've already passed on your information to my nieces.

Date of experience: April 14, 2020
Missouri
1 review
0 helpful votes
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Terrible
June 12, 2020

I ordered a baked item to go from Manhattan to Brooklyn and was suppose to be delivered April 14 (ordered April 6). It has been in transit since 3 AM of this day, has not been delivered as of 9:15 PM and it was going a few miles. Absolutely disappointed. Had I known the method of local DELIVERY Goldberry was UPS I would never have ordered these pastries as a birthday surprise.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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On time delivery; product looked well packaged. I had the best reward of my cousins sending me smiling picture of my Aunt with Prantl's Burnt Almond legend cake,

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Delivered timely
April 14, 2020

Delivered timely. Everything was included, food fresh. My daughter and her boyfriend quarantined in Manhattan had a wonderful, delicious surprise!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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The ham was good
April 14, 2020

The ham was good... smaller than expected... but good. And i arrived on the requested date.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Delivery was fast
April 14, 2020

Delivery was fast. Everything shipped perfectly and all was delicious!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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Great communication
April 14, 2020

Great communication. Delivered on time and as advertised.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
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It came on the exact day we ordered it and the food was all fresh and packaged well.

Date of experience: April 14, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States