Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Goldbelly

Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Goldbelly?
grey stargrey stargrey stargrey stargrey star

Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Claudia M.
Unfollow Claudia M.
Share Review
Report Review

Pretty much everything
April 15, 2020

Pretty much everything. The gift recipient LOVED the sandwich kit I sent her. I wanted to add two people to your offer to get the $50 credit offer but my gift recipient ordered immediately------before I had a chance to send in her name. I questioned your company about that to see if I could still add her and you never got back to me. Other than that, I love your company.

Date of experience: April 15, 2020
Virginia
1 review
0 helpful votes
Follow Stella G.
Unfollow Stella G.
Share Review
Report Review

Arrived when scheduled and packaged perfectly. Would definitely order again.

Date of experience: April 15, 2020
Virginia
1 review
0 helpful votes
Follow Kaela G.
Unfollow Kaela G.
Share Review
Report Review

Fresh and delicious donuts! Shipping was on time as promised

Date of experience: April 15, 2020
Virginia
1 review
0 helpful votes
Follow William D.
Unfollow William D.
Share Review
Report Review

I liked having a discount coupon, otherwise the cost was too expensive.
The cake didn't get damaged in transit, and it tastes great.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Katie B.
Unfollow Katie B.
Share Review
Report Review

Product arrived ahead of schedule
April 15, 2020

Product arrived ahead of schedule. Product quality was good.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Chloe S.
Unfollow Chloe S.
Share Review
Report Review

Packaged securely, delivered timely, tasted deliciously

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

The shipment came early in the day scheduled. The food was packaged extremely well and the food was fresh, cold and very delicious!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Martha W.
Unfollow Martha W.
Share Review
Report Review

Delivery was on time, food in good
April 15, 2020

Delivery was on time, food in good condition, and this cranberry walnut sourdough was so good right out of the oven we ate a whole loaf the first day,

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Rae S.
Unfollow Rae S.
Share Review
Report Review

Quick delivery and the item arrived in good shape.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Ann M.
Unfollow Ann M.
Share Review
Report Review

Delivery on time and there was enough lobster for several meals. We will definitely do this again. Great fun and we do realize we are very fortunate to do this as a fun meal!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow LizLuluKev E.
Unfollow LizLuluKev E.
Share Review
Report Review

It arrived on time and our friends were delighted!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

The pastries were supposed to arrive frozen but were not. It was delivered on time. So maybe recheck the packaging for the delivery distance. They were still cold enough to be baked right away. They were delicious. I'd be happy to order from that store again. We have ordered through Goldbelly before and it's been great. These are extraordinary times. Be safe.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Shelly C.
Unfollow Shelly C.
Share Review
Report Review

Delicious taste
April 15, 2020

Delicious taste. Shared it with friends as an Easter present. We are self distancing in my retirement community so it was a big hit!

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Alex T.
Unfollow Alex T.
Share Review
Report Review

I had a question about my order and got a prompt response, even during the coronavirus craziness. It was delivered a day later than it said at check out, but that is forgivable.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Elaine O.
Unfollow Elaine O.
Share Review
Report Review

Very quick delivery and everything was. Sry fresh.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Michael N.
Unfollow Michael N.
Share Review
Report Review

The shipment was quick and the bagels were amazing. I'm 63 and I haven't had a New York bagel since I was 12, and I missed them this whole time. It was great to have fresh New York bagels again.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

The food arrived in perfect condition and made my family very happy.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Rona P.
Unfollow Rona P.
Share Review
Report Review

Delivery on time, well packed and fresh upon receipt

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Tim M.
Unfollow Tim M.
Share Review
Report Review

Order was delivered the day it was promised. And the food was fabulous.

Date of experience: April 14, 2020
Virginia
1 review
0 helpful votes
Follow Christopher K.
Unfollow Christopher K.
Share Review
Report Review

Ordering was fine, processing order was fine, delivery condition was fine

Date of experience: April 14, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States