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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Pretty much everything. The gift recipient LOVED the sandwich kit I sent her. I wanted to add two people to your offer to get the $50 credit offer but my gift recipient ordered immediately------before I had a chance to send in her name. I questioned your company about that to see if I could still add her and you never got back to me. Other than that, I love your company.
Arrived when scheduled and packaged perfectly. Would definitely order again.
Fresh and delicious donuts! Shipping was on time as promised
Product arrived ahead of schedule. Product quality was good.
Packaged securely, delivered timely, tasted deliciously
The shipment came early in the day scheduled. The food was packaged extremely well and the food was fresh, cold and very delicious!
Delivery was on time, food in good condition, and this cranberry walnut sourdough was so good right out of the oven we ate a whole loaf the first day,
Quick delivery and the item arrived in good shape.
Delivery on time and there was enough lobster for several meals. We will definitely do this again. Great fun and we do realize we are very fortunate to do this as a fun meal!
It arrived on time and our friends were delighted!
The pastries were supposed to arrive frozen but were not. It was delivered on time. So maybe recheck the packaging for the delivery distance. They were still cold enough to be baked right away. They were delicious. I'd be happy to order from that store again. We have ordered through Goldbelly before and it's been great. These are extraordinary times. Be safe.
Delicious taste. Shared it with friends as an Easter present. We are self distancing in my retirement community so it was a big hit!
I had a question about my order and got a prompt response, even during the coronavirus craziness. It was delivered a day later than it said at check out, but that is forgivable.
Very quick delivery and everything was. Sry fresh.
The shipment was quick and the bagels were amazing. I'm 63 and I haven't had a New York bagel since I was 12, and I missed them this whole time. It was great to have fresh New York bagels again.
The food arrived in perfect condition and made my family very happy.
Delivery on time, well packed and fresh upon receipt
Order was delivered the day it was promised. And the food was fabulous.
Ordering was fine, processing order was fine, delivery condition was fine
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

