Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Site was easy to navigate and got great food delivered for a gift when it was supposed to be.
The Banana Pudding is utterly AMAZING! What a wonderful surprise when you dig a scoop out. Oh, so delicious! Ordering, tracking, delivery, everything went as planned.
The ease of use of the website, how quickly my order arrived and the quality of my pizza's were phenomenal!
The delivery was very impressive. It was packed were well.
The service was world class. The delivery and packaging was spot on. The product from Killer Brownies was fresh and delicious!
The delivery and quality of the steaks were awesome. Personally, I should have asked for additional wiz on the side.
Shipping date was accurate. Food arrived as promised in excellent condition. Would reorder another item in the near future.
I live in a super rural area without a lot of food options so being able to get this was a real treat. Reasonable price too and the cooler and ice packs are reusable!
Great, prompt customer service to correct a problem with my order.
The ordering process was simple, pizzas from Bimbo's were amazing. Best thin crust pizza we've ever had. Delivery was right on time.
Half my order arrived on time. Im a repeat customer of gold belly and never have had a problem in the past
Everything was fabulous! Fresh, packaging was great!
The ice cream flavors were delicious and a great variety.
They were well packaged and frozen solid.
I would buy these again!
The product is great and shipping seems super fast
Everything went well from the packaging to the cake itself. The cake arrived still frozen from the cold packs and it thawed out perfectly. The cake was moist and delicious until the last crumb served. It was a hit for Easter and everyone enjoyed it! We were on lockdown with Corona and Tornado Warnings but the cake didn't disappoint.
Easy to order, the shipment was on time and both my siblings loved the pies!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

