Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Food was packaged well and arrived very cold. I live in a hot climate so I am always worried about food staying cool on the journey.
Order was placed smoothly and delivery was exactly as promised
Delivery was perfect.
The brownies were delicious, and the perfect Easter treat during this unprecedented time!
This gift arrived on time & was greatly appreciated by the recipients!
Great product selection, solid website navigation, and quick delivery.
Cooking was easy! Fish cooked well and tasted great
Delivery time and packaging made sure the delicious items arrived in perfect condition. We were kept updated on the delivery schedule.
Just happy to find a site that coordinates with so many vendors across the country. My boyfriend was feeling nostalgic and homesick for some Chicago deep dish pizza from Gino's East... and you have it!
Everything's went well. Food and service were fantastic!
Delivery was right on time and cake was delicious. Ordering was easy. Notifications were helpful! Thank you. Will order again!
You had a product that's difficult to find around here. It shipped and delivered quicker than I expected, given everything that's going on. The package was packed well, also.
Great deal and really fast shipping! The donuts were delicious, even the melted ones!
Food arrived in perfect condition. We were a bit skeptical about if it would be worth the expense. It was! Truly the best burgers we've ever cooked at home. The Shake Sauce was to die for!
Everything went as described. Correct order, delivery on scheule, excellent packagaing, fresh product.
It was such a great delicious treat to send my adult children as they were sheltering in place. Thanks so much!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

