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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My order was received on the date promised. You notified me, the sender when it shipped and when it was delivered. The quality of item was fantastic from what I was told.
It was perfect. From delivery to packaging to freshness
Did not take a long, and the fedex tracking was great. The Ribs were great
It arrived exactly as scheduled and was delicious!
Delivered on time, packaged well, and absolutely delicious!
Family told me the item arrived perfectly - packed nicely and instructions on defrosting
Everything was PERFECT! The food was packed incredibly well and was of course delicious. But the fact that everything arrived on time and together during this horrible time, was amazing! I needed to send some "pick me ups" to loved ones and this was the answer.
Deliveries were in good shape. One was delivered as promised. The packaging is very good.
Everything was delivered as promised and on time. The products were excellent.
It was an excellent experience and I will definitely order again.
I made a mistake with the order and ordered double the quality intended. But after sending an email I had a very quick response and they were able to adjust my order. Very much appreciated!
Thank you for shipping this for our front line doctor in the family! She shared her favorites with her co workers at NYU hospital, thank you so much!
The packaging was excellent. Everything was fresh. I ordered the crab cakes, they were delicious. I also ordered the Halibut, very fresh and tasty. Definitely will order again.
Everything was great! The order was delivered to my Nephew right on time; it was a surprise gift. He was elated. His exact words were "I can't even tell you how happy this made me. Jim's Steaks are my absolute favorite sandwich. They are so delicious and these tasted just as if I was there eating them. He lives in western PA but went to college in Philadelphia. Once a year he travels there just to have these Steaks. Thank you! It's a great feeling knowing that during these rough times I was able to put a smile on his face.
Package arrived sooner then expected. Very Very fast shipping. Our items were in excellent condition. Price very reasonable. Would definitely use this service again!
Bagels were fresh. The cream cheese was packaged as if I went there and asked for it myself.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

