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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The mighty quinn's food was cold and delivered quickly and easy to transition in the fridge.
Fantastic food, packed to keep cold, arrived on time.
The food was delivered when it was said. It was fresh and delicious
On time Scheduled Delivery. Well wrapped and frozen.
Thanks.
Food arrived quickly and product for still frozen. So far we have loved everything we bought!
Sent "a little piece of home" to my son and daughter in law who have transplanted to WA state. They said it arrived perfectly!
Cake was in pristine condition, even thought the Fed Ex person left the box in the upside-down position at our door! Thanks for excellent service!
The food was overall good, pulled pork was amazing. I was expecting homemade hush puppies and I do not think they were or the cole slaw.
Ordering was easy. Delivery was right on schedule. Frozen items arrived well preserved.
Delivered in timely manner.
Fresh and delicious.
Friends (who received Smith Island Cake) surprised and enjoyed the treat!
I received order on time and it was fresh and delicious.
Excellent, unique, quality product. Timely delivery.
Delivered on time but to the wrong address. If the person had not gone out of his way to bring the cake to my son he would never have gotten it with no clue to its where abouts! *******@yahoo.com
Package picked up on time and arrived within the time frame, even at these times.
I was kept informed all thru the process.
Sent you my friends in Massachusetts. They loved it.
Delivery on time, food perfect - happy recipients.
Everything! I loved the selection! Everything I sent - everyone LOVED!
Pizza arrived in packaging as stated. It was delicious and like we remember having it when we were in San Francisco!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

