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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivered on time. My order was packaged well and was delicious.
Pretty much everything - so far a terrific experience. Ordering was simple, the order processed and tracked, delivery timely and very important - the packaging was superb.
Everything from emails of status of order to the delivery and enjoyment of the cheesecake!
Everything from the emails of order status to the delivery and enjoyment of the cheesecake!
The order came when expected. It was still cold and the product itself was top quality and delicious. We will definitely order again.
Fast shipping. Kept cold. Excellent quality. Delicious.
Everything. Exceptional delivery, packaged professionally. Delivery was on time and shipped exactly how they said it would be. The product was extremely fresh and high quality. Also during the ordering process the "details/ more information" tab was very helpful in deciding exactly what I wanted to order.
Timely- great selection- yummy tasting- well packed! Thanks!
Easy to order, easy to track order and order arrived perfectly!
We love everything about Goldbelly... especially in this quarantine moment. We've been able to keep celebrations special by sending along our family favorites to loved ones.
Arrived on time in good shape. Got rave reviews from my family.
Delivery time worked out well and honey ham was delicious!
It was delivered when promised.
It was packaged safely.
It was delicious :)
Ordered from Miller's bakery in Pennsylvania. I left New York for Texas over 50 years ago and basically our bakeries are the supermarket type. These were absolutely the very best Hot Cross Buns I have had in over 50 years. They reminded me of my childhood. I definitely will be ordering them next year. Please forward this to them. Thank you
Ordered - our first time - and asked for a specific delivery date. Only 2 days from then. All went fantastically! Arrived on time! Food was fabulous! An enjoyable experience!
The ordering process was easy and we received the items on time and perfectly packed!
Timely delivery, excellent packaging, easy to follow cooking instructions. Amazingly delicious crab bombs - we had regular and firecracker! Tasted as is if we were eating in Jerry's.
Food was packaged well and came frozen. It was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

