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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went extremely well! The food was flown in overnight (Thank you for "keeping your word" on the delivery date) and Ferrara Bakery's food could not have been more delicious!
Came on time and was delicious and very fun to eat.
Everything - easy to find what i was looking for, easy purchase and great food!
Even in this crazy time all the food made it fairly quickly!
The items were packed exceptionally well! The taste was Good also.
It was so easy to order. The shipment arrived on the day expected and was expertly packed so that everything was still frozen. We will be ordering regularly! My mother ordered as well and received her order and was thrilled :)
Fast delivery this was a gift and the recipient was thrilled with the hot cross buns. Order was easy to place
Everything. The site was easy to navigate. The food was well packed and arrived on time and the pie was delicious.
Delivery was great. My daughter loved what I sent.
Product was exceptional! Delivery was quick. Arrived exactly when it was supposed to. Excellent service!
The cookies arrived on the day expected. However, the basket (Easter) that it arrived in was not what I expected and the Rabbit head was detached. It looked to be attached to the basket which made a nice presentation.
Delivered on time, well packaged and awesome bagels!
Everything was perfect. From ordering to delivery to eating the meals we ordered.
On time, beautifully packed for shipment. Great quality!
It was easy to order and everything came on time and was delicious.
Everything
Packaging was perfect and the food was awesome
Delivered on date I signed up for. Food tasted great. Recipients were very happy!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

