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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The pizza taste great, easy to reheat, made the family very happy!
All went well: on-time delivery; food at cold temp upon delivery; amazing food!
Everything was delivered on time even when it was ordered with short notice
So far we have ordered from five places. 3 received fine and another scheduled for next month. One place though we aren't able to see whether or not it will deliver today. The FedEx thing doesn't show it moving So I think a lot depends on who you order from. Or maybe today is just a bad day for fedex
This was a surprise gift for my daughter. Delivery was smooth.
Everything. Delivered on time. Let me know when it shipped. Great packaging. Will use you again.
Absolutely perfect, sandwiches were delicious and directions were spot on. Packaging was sufficient, everything arrived cold and on time. Highly recommend!
Perfect communication, directions and product. Delivery was on time as well! Loved the experience!
Selection of vendors. Vendors timeliness in order shipment and communication for preparation and storage. Efficiency of customer service team.
Emails kept me apprised as to when my gift was being delivered. The recipient enjoyed the gift. Also your site has a variety of different items to choose from which appeal to different palettes.
Still waiting on my credit for discount from the kelly show
Order was on time & cake was absolutely delicious.
Delivery was excellent, navigating site was certainly easy.
My item arrived on time and in good condition. Everyone was pleased with the product!
I placed four order and all four were very well. One of the four was left at the wrong building, but with the delivery notification my son was able to go out and retrieve it.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

