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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Fast delivery and absolutely delicious products. Very satisfied!
Everything was great! Package arrived on time, packaging itself was great. My kids really enjoyed Shake Shack at home. I also had a good experience with customer service when my original order was messed up on my end and it was corrected promptly and accurately.
Ice cream arrived on time and perfectly frozen. The recipient said it was delicious!
What my niece received for her birthday present was amazing...
We got the cake on the day we chose and it was frozen as expected on dry ice in a cooler.
3 orders in so far you haven't made me want to pull my hair out.
Food was fresh and delicious! Delivery process perfect!
Website and ordering were easy. Delivery was quick.
My brother-in-law texted to me " those are some damn good pastries"!
Lovely packaging, generous portions, really felt like it was worth the money
Somehow, despite pandemic shutdown, everything delivered on time and in perfect shape.
Delivered close to time and cookies were all intact
Everything I order from Goldbelly is super delicious. The products always arrive when Goldbelly says they are going to arrive. I would think that Goldbelly will become more and more popular as people know about it. I am trying to spead the word as I cannot imagine living without Goldbelly. Thank you.
It was amazing. Perfect Easter gift for my family.
It was easy to explore and I found some places that I ordered from.
Delivery was on time. It was a gift to a friend and she was thrilled to receive it.
Pie was very well-packaged to prevent damage and delivered on expected day. The recipient got an email in advance letting her know about the impending delivery so she could arrange to receive it.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

