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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast shipping, fresh cookies -it was awesome. Recommended it to several friends!
They were delivered in a timely fashion. The directions for reheating and preparation directions were excellent
Person receiving the gift didn't know who the sender was even though I wrote a greeting with my name.
Delivery as expected, recipient pleased with product
The cookies were an Easter gift for my granddaughter and she lived then!
My order arrived on time and was more than I expected
Ordering easy and delivered promptly as scheduled. The food was a huge success.
The ordered arrived on time and my boyfriend loved the donuts
Everything! Quality, customer service, ease of ordering
Our cake got to us the day I needed it and it was delicious! Thank you!
Great site, love showing it off to everyone I know, especially right now
Arrived on time and exactly as promised. Still frozen. Very pleased as this was a gift.
No issues - all arrived as expected and well packaged.
My grandkids love blk & what's so they were very excited. I just thought $45 was too expensive. Sorry
I liked the Shake Shake offer, however it was a little disappointing.
Still a nice treat during this crazy time.
Orders from 2 separate locations were delivered on time in perfect condition.
Both orders were expertly packed and arrived cold. I was amazed and impressed
We got everything on time without a single error. First time customer and am happy to say I will be ordering again, trying other vendors. Thank you Goldbelly!
Rapid delivery & the quality of the food was superb!
Fast delivery, awesome tasting food! Best crab cakes I've ever had!
The delivery was great and on time. The food was delicious! Gave us a little West Coast flavor in the middle of Texas! C
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

