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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery came when it was suppose to... and of course because I have ordered cakes from Sugaree's for years... I knew the cake would be fabulous!
Quick and efficient I like the tracking system you use.
Received my order in a timely manner, in good condition
Spinach and Cheese Edwardo's deep dish was delicious! Cook instructions were perfect. Crust was golden and perfectly cooked.
Cake was delicious it was my mother's 80th birthday and we could not be there due to the pandemic. So it was a nice touch to have something delivered
Loved the meat melted in your mouth the cheese cake was so good had to have more than one peice
Ham was packaged well and delivered quickly. Ham was delicious!
Great burgers! Thank you for getting them here safely.
Good food - both items promised earlier delivery and had to cancel pizza bc too late
The cake was packaged well and most importantly it was absolutely delicious!
The gift arrived on time and the recipient said it was extremely fresh and well-packaged!
Great service, and the people we sent it to loved the gift.
Once order finally shipped, order was received the next day. Once customer service responded, they were helpful.
Delivered exactly on time on the date I requested. Recipients loved the huckleberry hand pies!
Delivery came on time and we were notified of the delivery the day before.
The pie arrived quickly in time for Easter. The pie was in perfect condition. The crust was intact. The pie was simply amazing. It was worth the money. I would recommend Goldbelly to every foodie I know.
Katz deli, most of the items I got were stale and inedible And had to be thrown out. Nenes crumb cake was outrageously yummy.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

