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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Amazing! Pats subs were amazing! Recommended them to many and bought some as some gifts.
Order process was quick and easy. Notifications were timely and clear and easy to understand. Super easy and painless process all around.
Notification was timely that my gift was on its way to recipient... 2 pies fromRoyer's arrived on time, and both were said to be delicious!
It was a gift and travelled well
The recipients were thrilled!
Received 90% of my orders on time and in the right state.
It was hard to choose an item for my niece... there were so many great options. She loved the cookie fries basket. Everything about my experience was great! I highly recommend Goldbelly!
Easy to track order and we received it on time and the date expected.
The order was super fast I received my order 2 days after placing my order. The order was wrapped super well and my seafood was fresh:-)
Everything was great, packed perfectly, and delicious!
Everything went perfectly, the app. Is easy to use, the food came quick and on time and was really good tasting.
The customer service after having issues with my order. That means everything to me when doing business with a company and I got great customer service from Goldbelly!
Items arrived right on time, well packed, and were delicious!
Everything! We're making Stan's Donuts a new family tradition.
Everything was great. Arrived as scheduled and was still frozen solid.
Delivery arrived on time and recipients said that the muffins were delicious.
Great experience. Arrived as promised. Delicious and did taste very close to an actual Shake Shack Burger.
I found something I really liked and once it arrived found to be delicious
Delicious like absolutely delicious i was scared it had gluten for a bit
My family said the cake was delicious. I did not taste it though.
I made a mistake and ordered 2 of the order and customer service straightened it out immediately. The product was fantastic and a wonderful birthday gift for my son and his wife.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

