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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was on time and product was chilled completely. Especially during this trying time I appreciate the effort!
Pleasant website, professional handling of phone communication. Arrived via Fed Ex on time. Thank you.
Easy to order. Fast delivery. Delicious Crab Bomb.
Website is easy to use. Pictures & descriptions really let you know what you're ordering.
Navigable website, speedy delivery, & beautiful packing!
Great product and fast delivery for my sos birthday.
Order got there sooner than expected! And the food was awesome!
Delivered on time, packaged well and food was delicious!
Came exactly when it was supposed. It was packaged nicely. It was exactly what I ordered, as promised! It was delicious and it was a gift for my husband who wanted a cookie cake and he Loved it!
Everything west well. The delivery was on time and the cake was delicious. A perfect birthday and Easter Sunday celebration. Thank you.
Everything! It was delivered on schedule as promised and the quality was excellent!
Cake was delivered on time and was fresh and delicious.
The product was delivered promptly and was exactly what I wanted!
The process was easy. The package was delivered on time and my parents loved it!
The whole process was perfect, ordering, updates, delivery.
The food was delivered on time, and it was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

