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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Order was easy to place and delivered on day expected. Customer service was very good when there was an issue.
Fast delivery, easily navigated website and I got a great deal on a boatload of bagels.
Everything. Product arrived sooner than anticipated which was nice especially during a pandemic.
I have been a sender and receiver. The cookies delivered to me were perfect, not a single crumble. The bagel brunch I sent was excellent according to the people who received it.
Easy to navigate through the website. No problem checking out. My item came exactly as described.
Delivery super punctual, no prep work required, mess free, and super ez instructions.
I received my order right away. The candy is delicious! High quality!
Quality/timely delivery. I live in Ireland - my son lives and works in Boston. I was able to order him a birthday cake from Dublin which was delivered to him within twenty seven hours. He was thrilled. The cake was amazing. Thank you! Xx
The cupcakes were very good, and fresh. I think the packing peanuts are plant-based so kudos for environmental friendliness. Grateful for vegan options
I ordered some treats for my mom for Easter. They were delivered and were packaged in a box that kept everything fresh! She said they were the best and reminded her of her childhood. I am so thankful for this service! I wasn't able to be with my mom and this made her so happy! Will definitely order again thank you goldbelly!
It shipped and came exactly the time it said it would.
The delivery on ice, the freshness and quality of the seafood!
Food was packaged nicely and shipping was pretty quick
Food was perfect and delivery was exactly when expected
All orders were delivered in tact and as scheduled.
Timely delivery. The food was well packed and cold.
Items were nice in presentation and delicious package was high quality and arrived on time tracking the package was easy and stress free
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

