Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was well packed and appropriately cold.
The delivery from Ferrara was right on time
Food was fantastic
Was a good experience, fresh product delivered perfect.
Food tasted great and looked beautiful. My wife love it all, it was for her birthday. Thanks again.
The cake came perfectly packaged. My family was very excited to receive this delicious treat!
Caroline's Cakes delivered a beautiful and unique
Lime cake with BlackBerry German Butter Cream. The taste was different and delightful and a unique addition to a special Easter dinner.
Tamales arrived and can't wait to have a special Mexican dinner with the sides I have planned for.
The food is fabulous & is packed in a very good way. Service is pretty fast and arrived on time or ahead of schedule.
Delivery was timely. Product was delicious, as reported by the gift recipient!
I love the great selection. The reviews are also very helpful.
The Bundt cakes were delicious. Arrived packaged well and the lime one was especially fresh.
The delivery, packaging and quality of taste was excellent.
Items arrived in perfect condition. Clear instructions
The ordering process was easy and there was a wide selection
The food items were delicious and traveled well. Except the rugalach were crushed a bit but still tasted delicious.
My daughter's 21st birthday was last week and she is in Wisconsin (we live in MD). I knew she would be housebound due to Covid restrictions. To brighten up her day I wanted to send an edible arrangement. That became a complete hassle! So I found you folks who saved the day with an awesome birthday cake! She loved it and the ordering process was quick, simple, and clear! Thank you for brightening up her day! Blessings
I sent too my daughter! She was so excited! Said they were soooo good! Will definitely use gold belly again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

