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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Excellent communication. On time delivery. Great product
My children received their surprise on time and everything was perfect. I appreciate it. My children are with their grandparents because I am a nurse working with the covid patients and can't expose them. So I really appreciate that everything went well and made their day. Thank you
The delivery was right on time and the cake was delicious.
Order process, delivery, quality of food were all great.
Delivery was quick and it was fresh. My parents loved it and it was as if I got the subs that day from White House.
Food was beautifully wrapped and chilled when it arrived. Which was important for smoked salmon
Great food, quick delivery in good shape, all is well. Thanks.
Mother is in "lockdown" in a Maryland Senior center. Part of her despair is the quality of food. She said she missed her poppy seed bagel and cream cheese. Presto! One deprivation reversed. Thank you for this service. Best! Dr. Patricia Nilles
Fast shipping, quality of food - everything was delicious!
Delivery was right on time and was well packaged. Everything was delicious and fresh. I shared the cookies with our neighbors during the quarantine. It was a gift to ourselves(and them) for Easter.
Was so pleasantly surprised. So many options I never knew existed, yet easy to find the category I wanted... upgraded. Who knew I could get REAL Kansas City bbq delivered to NY next day?!
Cake was delivered on the date I ordered. It was delicious.
It did not go well. I ordered aster bread with hardboiled eggs and stroffola for easter and it did not arrive until after easterfour days late. Iam working with ferrarafor a restitution. Thank you for asking
Kept well informed of the status of my order. Product, as always, was well packed and delicious!
Pizza came right to our door. Communication excellent about when it would arrive
Everything was excellent, The crew loved the variety of chocolate. Nothing
Quick and the recipient said the cookies tasted good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

