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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Perfect
Great cake
Great delivery
Somehow address was wrong on pkg but ended up in the right place
Thank you
Easy to order. Delivery came when specified. Care package for my daughter who loved it.
Everything! I received the box right on time. Tracking was easy and accurate. It was well packed and I'm thrilled to have access to comfort food during this difficult and chaotic time.
I was so pleased I ordered again, this time as a gift.
The products were delicious, especially the baked good from NYC's East 16th bakery... they were excellent Passover baked goods.,
We were very impressed with the shipping. Cookies came packaged beautifully! We will differently try ordering again
Delivered in a timely fashion and the food was exceptional
Shipment delivered on time, food still frozen, food was delectable!
The product and the team at the Pikes Place Fish Market are second to none!
GoldBelly is lucky to include them in their offerings
You had the product I was looking for and it was available.
Everything! The food was delivered when agreed and was amazing!
Well packaged and delivered right on scheduled. Super easy to order as well
Shipment arrived as expected. Items were packed very well.
Communication and delivery as well as the ordering experience were awesome
Delivery as promised, products and packaged well. Quality even better than expected. Thank you
- easy to navigate and select products
- lots of choices
- I particularly like the "specials" category
Delivery speed was very efficient. Packaging excellent!
Came on time. Was delicious. Super easy to prepare and enjoy. Truly a wonderful experience.
Shipping was great considering the pandemic happening
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

