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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything! Flawless website, flawless shipping and great quality product.
Website easy to navigate. Great customer
Service and updates on the delivery. Well done!
Delivery was on time and the product was delicious.
Minerva is the best Amish butter. Bought it years ago when in Ohio.
Ordered from Little Pie company and received 4 little awesome pies each different and three were outstanding... the 4th was pretty awesome but not in comparison with the other 3. Delivery was decent considering what we are all going through.
Easy to order, and my pie / cake both arrived on time!
Goldbelly did well. The companies ordered from did well. I am satisfied and will continue to utilize Goldbelly.
Finding what I wanted and ordering was very simple and easy.
The website was easy to navigate and the shipment tracking was very straight forward. The package arrived in good order and the prep instructions were easy to follow. A great experience from start to finish.
Lots of options to choose from on the website. Food came on the day scheduled and packed very well.
The cake came in a very good condition and was delicious!
Delivery was on time which was important, it was a special occasion and right now being creative was hard but this item made things special!
Comprehensive search, fast site, easy to pay...
Overall a great experience
Safety packaged. Brought lot of comfort in these scary times.
Everything has gone smoothly so far, I am still waiting for two deliveries
My son is in NYC and received quality food that we shipped. He and his brother visited Pike's Market when they were traveling and loved the experience. He was struggling getting out due to the lockdown, rain and pandemic. He is stocked and so humbled in getting the "large" package as he stated. I have seen several meals prepared with your food. It made me a happy MOM! Thank you!
Quick shipping and Bread was awesome! Will order from again!
Food portion and descriptions, on time delivery, personal notes from the restaurant
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

