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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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My order came on time
April 23, 2020

My order came on time. Everything was packaged perfectly and directions for use were included.

Date of experience: April 22, 2020
New Hampshire
1 review
0 helpful votes
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Order quantity 1 Junior Cheesecake. They processed it for quantity three. No way to edit/change order. Contacted customer service. Responded 24 hours later. Could not contact vendor to change the order. Eventually got back to me that they could not change it the day it was shipped.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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The item was delivered on time
April 22, 2020

The item was delivered on time. The instructions for preparation were spot on and the food was AMAZING!

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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The cake itself was initially beautiful. It was in the freezer until the day of my daughters birthday. I ordered this cake for her because of one she had sent to me 2 years ago. Unbelievably delicious!

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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Perfect condition
April 22, 2020

Perfect condition. Perfect shape and container and still cold! Perfect birthday gift for my mom... a reminder of her days in Pittsburgh!

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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Katie from customer service was very helpful in attempting to get this order through. I appreciated her efforts and communications.

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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You communicated that there was a
April 22, 2020

You communicated that there was a problem with the shipment delivery date

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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This is such a great site and some fun selections. I ordered my own birthday "cake" from Cake Monkey and it was ok but I just looked at your site for hours, it's so much fun.

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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Food was fresh and packaged well
April 22, 2020

Food was fresh and packaged well. Best bagels, lox, and cream cheese we've ever had.

Date of experience: April 22, 2020
Texas
1 review
1 helpful vote
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Do not purchase from them - we ordered live lobsters from Maine at a cost of 160 for 2 for my birthday! I received 2 dead lobsters 2 days later because they did not ship overnight guaranteed- BTW they charged us 64 in shipping and we ordered 2 weeks in advance to make sure they were on time!

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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The cake arrived on the day that the email said it would. The cake was gorgeous. Dad had a happy birthday.

Date of experience: April 22, 2020
Virginia
1 review
0 helpful votes
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Was really good replacement for going out for burgers.

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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The order and delivery went perfectly and product was in great condition uptown arrival.

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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Ordering was very easy and everything up to the delivery was great. Meat was packed perfectly and was still cold when it got to us.

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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Everything from ordering to arrival was amazing! Thank you for your services!

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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Communication was great and the pretzels were yummy.

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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I love this product
It's hard to find in grocery stores.
I went ahead and ordered it.
The price was way out of my league.
I am a senior and have to pinch pennies.
Your service is great.
If I ever get the stimulis check (lol) I'll order another batch!
Really I will
Be safe and careful. I pray this virus will soon be over.

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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Ordering food was so easy and tracking orders was great.

Date of experience: April 21, 2020
Virginia
1 review
0 helpful votes
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Got there right on schedule - great tracker / updates.

Date of experience: April 21, 2020
South Carolina
1 review
0 helpful votes
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We ordered the "choose your own 12-pack" of tamales from Cootie Browns through Goldbelly. Both my husband and I agreed they were the best tamales we've ever had. The sauces, mole and verde, were equally delicious. We pass through Johnson City quite often on our way to Virginia and will definitely be making a pitstop at Cootie Browns! If you're a foodie, then you'll love Goldbelly!

Date of experience: April 21, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States