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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast delivery, affordable price, my favorite restaurant was available!
The food arrived frozen which I really appreciated. The Lobster Macaroni and Cheese was absolutely delicious. A little portion goes a long way since it's very rich.
Per the site, before I knew it I ordered the same thing twice!
We were very pleased with our Pizza. It made for a relaxing Easter Dinner at home.
The pie was amazing! I was worried about it being shaken in delivery but it was perfect.
Everything was packed well and food tasted great. Arrived quickly and when I was told it was going to arrive. Receiver loved it
Everything. Easy to order, and was delivered on time. From what my father said the cake was delicious.
Good prices, everyone loved the brownies, and it was delivered sooner than expected (makes me REALLY glad i didn't pay for the quicker shipping!)
Great choices, the items were delivered when scheduled.
Crab cakes were delicious. Arrived when they said. Still cold from ice packs. Easy to order. Will definitely order again.
My order was delivered on time and it was delicious! It was a gift and the recipients loved it.
Great shipping, ice packs arrived still frozen. Pimento cheese was excellent as usual.
Variety of food pleased a group with different taste.
Delivery exactly when I asked for it and it was packed well and arrived fresh?
Everything delivered fresh and carefully cold packed
Our order was shipped on time and arrived on date expected. Shake Shack quality was excellent.
This pie was good. It was delivered on time and was what I expected.
We loved everything! So tasty, it's the same great food, except at our home! Thank you for bringing some of our favorite meals from some of our favorite places in the US! It's like going on vacation without leaving our kitchen and all of the prep work is done! I truly appreciate this as a mother of six boys! Thank you, Goldbelly!
Systematic and on time during this horrible pandemic
Great product that arrived in perfect condition! Was hesitant with ordering icecream to be shipped but no issues! Will be ordering again soon!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

