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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The packaging was good and everything was on time.
It was simple to order, it was a prompt delivery and it was such a pleasure to send a loved treat to my Mom!
The cake was delivered on time and preserved very well.
Everything went well; from navigating the site to ordering to the happy family that received the order!
Great selections! Great shipping and info about shipping! Great food!
Delivery arrived on time and it was delicious. Will order again.
Ordered shake shack and they were delicious. Delivery was about 6 days. Not bad considering how busy the delivery services are during this virus
I shipped it to my daughter in Starke Fla. They loved it, and it arrived in time. Thank you so much I will order again, stay safe.
Arrived promptly. Meat still cold, burgers have good flavor.
The food arrived on time and was well packaged. This was a gift, but I was told everything was fresh and tasty.
Outstanding food that was well-packed. It wasn't cheap, but is was great. We will order again.
Delivery was just as promised and the recipients were very pleased.
Great food, carefully packed and quickly shipped. For a big-city girl living in exile in a small Western town, it is a Goldbelly is a godsend!
Food that was delivered was delicious but order was incomplete
Your bagels are outstanding! Would love to get a subscription for a baker's dozen sesame seed bagels and some veggie cream cheese sent to me once a month for around $50
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

