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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived exactly as quoted when order placed, food was absolutely fresh and delicious
The donuts we ordered were shipped quickly and arrived perfect! (Also tasted great...)
The scones order from Seven Sisters was wonderful. The product was packaged well and the scones are delicious.
However, the quiches from Mrs. London's Bakery arrived upside down, broken, and unfrozen. They were packed with no freezing or even no cooling agent. We had to throw three of them away. I will never order from this bakery again.
Customer service credited me for the incorrect pie that was sent.
The items were packed perfectly. Arrived exactly when expected. And the smoked salmon was the most delicious ever. Everyone loved it.
Everything. The loaves of babka were fresh and delicious, as usual. Breads Bakery is THE best!
Everything went well I will be ordering again soon
Delivery on time. Mrs. London's Bakery is one of the best patisserie in the US.
Food was a delicious & family enjoyed the experience
Order arrives on time and was accurate. Food was very good.
Delivery was as expected. My 98 year old Mother said the strawberry rhubarb pie was delicious!
Product was packed well, and the quality was outstanding.
Cooked up the Cioppino and it was as good as I remember Frank, our cook on the M. V. Zapata Discoverer in New Zealand while fishing for Tuna. Added some shrimp and then when I was cooking it a second time I had received my Alaskan King Crab so added the package of knuckles an more shrimp. I got two mewmorable meals from the Cioppino pot.
Packaging was very good. We had to keep the cake on counter for few hours and it was ready
The cake was delicious and really amazing
We ordered from three companies and couldn't be happier. All came well packed and on time
Got what I ordered, delivered on time, good instructions included exactly what I hoped for!
Food tasted great and delivery was on time and without delays.
Delivered on time! I haven't had the chance to open yet but I will definitely return with an update!
Everything. Food from Russ & Daughters was terrific! Ability to track etc all good
Everything came on time. I took time off of work to get the delivery and was pleased with the quality of the food. The stone crabs said 12-15 but only 10 came however the quality was superb.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

