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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The packaging and instructions made it. The cake tasted great. It was one of the most reliable orders we've received via mail.
Easy to find what I was looking for and to add shipping details
Everything. It shipped easily, and was really delicious.
Everything! I will purchase again and spread the word.
As far as I know everything was delivered frozen and was delicious!
The cream cheese was well wrapped and stayed cold even though the package was delivered a day late.
Ordering is so easy and dependable information is communicated about delivery
Delivered on time, enjoyed by one and all. Second, time I have ordered from McLoons.
Makes a terrific treat for my kids stuck in New York and New Jersey!
Ordering was easy! Website great. Loved options. Shipping was fast and easy.
The variety of food you can buy on the site is awesome!
It was awesome it arrived on time and was great will order again
Arrived on time for my nephew's birthday. Everyone loved it!
Easy to order, plenty of variety, and timely delivery!
Everything, from packaging and the speed of delivery, despite everything that's going on.
Your customer service is excellent. There was a problem with my shipment and your customer service responded quickly and made it right.
The whoopie pies and shoofly pie were packaged very well, and arrived intact and in great shape
Everything was super fresh and great quality
Got there on time for my friend's quarantine Birthday "goodie" - thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

