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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The burgers were fantastic! The dry aged flavor really came through.
We cut the two bone roast into two large bone in rib eyes. The quality of the meat was the best we have had at home.
Luckily the cake was still barely frozen, but the ice was melted
This Order was for my baby turning 13 in Quarantine. Trying to lift her spirits.
The cake samples was the best! Will order again! 100%. Love to get a whole cake next time! The red velvet, chocolate rainbow, my favorites. Carrot cake surprisingly good! Chocolate Fudge... wow, a little bite goes a long way!
The order was swift and the banana pudding is the best Ive ever had bar none.
The food was delicious and the ordering and delivery flawless! Thank you
The cheesecake shipped quickly, and I was told it was the best cheesecake the recipient has ever had!
Deliveries were on time. Food was terrific! All was good! I was told it was the best gift ever.
The cake was delicious but it was mis-shaped when I received it
Smooth shipping, awesome pizza. Can't wait to order again
Deliveries on time, products in good shape, fresh.
Everything was spelled out and delivered how and exactly when according to when the order was placed. And the quality was great!
Everything was great! Order was delivered a day early, packaged extremely well, pie was delicious
Fresh, quick delivery! Will always select "free shipping" items.
Everything went exactly as promised! My son was so thrilled with his gift! I will definitely be using gold belly again!
Shipping was fast and delivered as expected. Great assortment of choices.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

