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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The shipment with dry ice arrived well chilled, all the way from Chicago to Minneapolis. There was very little damage to the firm pizza crust.
The cheesecake was amazing. It is one of those treats were you save it and refuse to share with everyone. My 12 year old is a very picky eater but she loved this flavorful one. I would definitely order again!
The gluten free coconut cake was delicious! I would order again! Want to try the gluten free caramel cake next!
Product was as delicious as advertised! Product came well-packaged and in good shape.
On this order, everything went smoothly from the initiation of the order to timely delivery.
Product was great and delivered on the day it was promised.
It came in an outside box w address etc. Then there was the next box. And beyond that was styrofoam, top & bottom holding it all together. Next there were ice packs on top of the sandwich & bottom. Along with plastic packing around the sandwich. The rectangular sandwich came wrapped in a waxed paper encased in plastic wrap.
The sandwich was cut into eight sections. So delicious, fresh, great combination of turkey, corned beef and Swiss cheese. The cole slaw gave it a nice crisp bite and the Russian dressing kept the sandwich moist and it kept very well for the three days that it took us to finish it. I would order from this co again & again.
Delivered as expected. The instructions for reheat were perfect. Very fresh!
Cake wash smashed. I reached out to goldbelly with no response. I understand this could easily happen... but a reply from customer service would have been nice.
Everything went well, easy to navigate on the website.
Love the availability of different types of foods. Great customer service.
Quick shipping! Cake cake frozen with dry ice! Great!
The items were all delivered on time or even earlier, and were in excellent condition!
Staff was very efficient and knowledgable in taking ok order and arranging for delivery. Everything went very well.
Everything went amazing. The items were amazing (per the gift recipient), packaged well and arrived quickly.
Pizza was on time and delicious. Deep dish pizza cooks well after being frozen, love it.
Ordering was easy, delivery arrived when stated, cake was was fresh and perfect
Everything arrived as promised! Fresh and delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

