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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great variety and food. Good descriptions that tell you what to expect.
This was my 5th order and just like all the others, it was spectacular!
It was easy to order. It made it easy to find what I was looking for
Easy to navigate, product was awesome, and delivery was on time!
It was perfect! Timing, packing everything! Thank you.
Gift recipients were delighted
Information on timing of delivery excellent
I liked the way the essa bagels were individually wrapped. It seemed to make them fresher.
Web site and selection of meals/goodies online is awesome. Ordering was easy and delivery was on time. I definitely will order through goldbelly again. Thank you.
The amount of communication was spot on and the delivery was perfectly executed. The quality of the meats from Pat LaFreida was outstanding and it was delivered flawlessly in a cooler which kept the meat fresh and cold throughout.
Great Job.
We had 2 orders shipped to the same location both arrived in perfect condition well cooked and in a timely manner
Everything went perfect the cake we ordered was packages well and received on the other end well cooked and in perfect condition thanks for a job well done
Time of delivery. Fresh product. Steam pot worked well. Seasoning was spot on.
Everything went great! Delivery was timely and product was delicious!
Items were packed well and shipped in a timely manner. The pies were delicious!
Like receiving a care package from one of my favourites pizza shops <3 Well packaged and simple to prepare.
Delivered on time, everything was fresh and delicious
Delivery on time order was excellent
Gold belly kept me informed of every step
Everything. The delivery! The packaging! OmG! I made my very own sammich from Jimmy Buffs!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

