Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The pizzas literally disintegrated in the middle while cooking. Tried 3! Very disappointed.
Gas stove. Tried on rack first. Then tried pan. Then tried higher heat. All cooked the same.
The bagels were delicious and my family was very happy.
My order arrived as scheduled. Everything was great. Thank you
I looked for these St. Viateur bagels for years. And you found them for me. And delivered them fresh, intact, and delicious. Very pleased.
Easy website to look for food options. BBQ arrived in perfect condition and communication was great the whole way.
The website has been improved during the past two years
Pastry came cold and well-packed. It was delicious! Worth the cost.
Shipping went well, product was in great shape when it arrived. This was a gift for my parents' 66th anniversary, and they enjoyed it very much. It wasn't too sweet.
Everything as far as I know... the gift recipients were happy and the gift was in good shape.
Clear descriptions of goods, easy to order, items shipped and delivered exactly as promised.
The shipping was great, the pies were beyond amazing and the packaging of the pies was so cute
YOU DID FINALLY DELIVER THE CAKES IN TIME FOR THE BIRTHDAY, AFTER I THOUGH I CANCELLED THE ORDER<
GLAD IT WORKED OUT IN THE END!
Shipping was on time for my Mom's birthday & the cake arrived in totally perfect condition. Absolutely wonderful! She said it was delicious.
Delivered in great shape - also loved the bonus brisket included in the package!
Delicious cake! Arrived on time, partially thawed. No complaints.
Order process was good. Selection was good. Order delivered on time
Delivery
Condition of food received
Instructions for storage and preparation
Perfect - will continue to order from Goldbely often!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

