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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything arrived quickly and was so very tasty:-)
Everything went better than expected. Product was in perfect shape!
Easy ordering and sending as a gift. It was delivered the next day in excellent condition.
Sandwiches were great and arrived still cold/fresh.
It was a great, unexpected gift for my mom's birthday.
Order process, delivery and quality of food all great!
Packaging was great! Item arrived fresh and in tact!
Everything arrived perfectly and in a timely manner.
The order arrived when I was told it would arrive and I had accurate tracking information. I also appreciated the high-quality interface of the Goldbelly website. It was easy to select my item with detail.
Everything. Easy to order, the vendor received the correct info and I received my items within the delivery window that was advertised. The 20 dollar coupon was a great surprise also..
It was tasty, just the right size for a sweet treat with out being too much
The food from Coney I-lander arrived from OK to AZ on the day delivery was scheduled from Goldbelly. It was well packed and fresh! Awesome being able to have a taste of my hometown in AZ. Definitely will order again!
Kept well updated on delayed delivery and cake was delicious
Everything. From ordering the cake all the way through delivery! Thank U!
Sent as a gift. I am a loyal customer since I was referred to GB by a friend, Frank Luciano, who happens to also be an employee. He always has great recommendations! Its my go to place for delicious gifts!
Instructions for preparing food was perfect and the food was delicious!
The order came in a timely manner. It was easy to cook n delicious to eat.
The order was delivered exactly when they said it would be and the salmon was a huge success!
Easy ordering and great customer service follow-up
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

