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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery & great products even in these difficult times.
The food was amazing, brought me back to my childhood! The delivery was on time and packaged well.
Delivery came a day sooner than expected and was delicious!
Food was nicely packed and arrived in good condition.
The delivery was on time and the recipients loved the food and the packaging
The pie was in perfect shape on arrival and tasted great!
Easy to order. Delivery was right on time and well communicated. Fish was delicious!
The shipping time was great so the food was fresh and amazing quality. I lived in South Jersey and these subs made me feel like home again. Sell Tastycakes with them and you have something.
The cake was delivered without any problems! Packaging was perfect! The delivery time was quick!
Order shipped overnight Meat is delicious. Will order again!
Item was delivered in the estimated time. The product was packaged with great care.
Shipped quickly and ice cream showed up still frozen and not melted.
Recipient loved tee, stickers & gift design, along with gift certificate
Loved food choices, although a bit overwhelmed
My mom liked the ice cream and said it was still super cold
Delivery was as expected and the food was delicious.
Prompt delivery with updated information
Responsiveness to my concerns during a pandemic
It was as expected. Delivered as expected and nicely packaged.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

