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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The shipping was on time, the packaging was outstanding and the dry ice was still in evidence.
Very easy to navigate. Very visual. Great customer service.
Ordering was a breeze. Cake was delivered quickly and was so delicious. Thanks!
The pizza was delicious but unrealistic to continue to purchase at these prices. It was a nice treat but too expensive for what was received.
I ordered the "Tom Cruise" cake for my niece. She said she's never eaten a more delicious cake. That they've thought of ordering from Gold Belly but we're concerned about the quality/ tastiness. They are sold on Gold Belly!
It was so exciting to get Montreal bagels.! I've told so many people about Goldbelly.
The pizza was great and delivery was timely for both items
It is so easy to order and the packaging is perfect, and more importantly the food is the best! Thank you!
I received my order when promised and it was in perfect condition.
Time frames accurate, but the issue was the product. It was stated to be a scone, but seemed more cupcake/muffin in density and mouthfeel.
The food was great -- the lobster was very fresh and sweet! Just like being in New England!
Easy, let me know it was being delivered, and delicious!
Delivery was perfect
Cake instructions were perfect
Taste was amazing!
I believe everything went well. The items I bought were delivered on time and delivered in the freshest condition possible! And on top of all this the ice cream was extremely delicious!
Everything was timely and fresh. I would recommend this company and service to anyone especially my friends. Thank you
Perfectly executed from the time I placed the order until delivery. Got delivery as promised in time for our Anniversary!
Omg, excellent cold delivery, very timely, great quality, loved it!
The produce was excellent and the delivery was on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

