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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was good and quality of product. Everything met my expectations
The packaging is top notch for the 4 things I received so far!
Very nice selection of products and easy checkout. The website is not the issue.
Delivery was on time. Cake was not damaged. Packing was very good with ice pack. Cake was still fresh and moist.
The bagels were fresh and delicious. As if I drove to the bagel shop that morning!
Crab cakes delivered in a timely manner and were delicious!
EVERYTHING was awesome. Been watching Cake Boss for years including the re-runs have always loved what you do. I loved my whole order. Very fresh and delish.
Bagels were awesome. Hearing about NYC bagels for ever now. I get it!
Quality is incredible. Delivery notification is spot on!
This year, because of the Coronavirus, I couldn't celebrate my dad's 80th birthday with him. Him being a "Marylander" all his life, I wanted to send him something Maryland-themed for his birthday. I sent him your Smith Island cake and he loved it! It made his birthday special even when we couldn't be there with him.
We have used Goldbelly for gifting several times and the experiences were efficient and the Carlos bakery cakes delicious!
The whole process was smooth and everything arrived on time and was amazing!
My cousins love revival ice cream. They live far away and can not visit right now. It was great to be able to send them their favorite flavor Bees Knees
Package arrived quickly; well packed; good instructions; I like how the individual items had my name on them
I'm the packaging and delivery was very good. Ordering was also very easy on the app
Exactly what I ordered. Expertly packed. Came faster than I expected. Delicious!
Arrived when promised. Tasted great and very fresh.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

