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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The recipient said the ice cream was well packaged and arrived ice cold!
The ordering and delivery was fast and the pizza is delicious! Will definitely order again!
The quality of the cookies I ordered were exceptional - also great flavor!
The cookies arrived on time but broken. The Lobster claw arrived a day late and totally thawed. It has been difficult to get any assistance. Foe the cost I expected more. I had to dispose of the cream filling.
Seamless site. Loved that I could see and select which day I wanted my item to be delivered. Was a little nervous that the item wasn't going to arrive in time, despite ordering quite quite early (factoring in COVID-related delays), but it got to its final destination sooner than anticipated. And the recipient loved it!
Wowza! This was the best GF chocolate cake our family has experienced. It arrived, beautiful, tasted fabulous and was decadently moist! Thank you!
Product arrived quickly and well packed. The butter was in good shape.
The Bomb Sandwich was fresh and delicious. Well packaged with good quality ingredients
Cream cheese was amazing and fresh! Everything was packaged nicely
Easy ordering prompt delivery also gives me to order food not in my area
Primanti was just like we were eating it in the restaurant. The T-Rex cookies are good as always. We have not received our order from McLoons yet.
Food was great. A nice birthday treat in quarantine!
The food arrived in time, it was fresh and was very well packaged
Delivery was as promised. The ice cream was perfectly frozen upon arrival.
Luckily shipping was free on the item I ordered, shipping was fast, and the food was great.
My daughter and her spouse came by on delivery day, I had ordered for two. It was so easy for me to cook(don't normally, spouse has to work). I had added but still plenty for all, quick, delightful experience! Well done!
Purchase arrived on time in perfect condition and tasted awesome.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

