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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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They arrived in perfect condition in time to celebrate her birthday

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Food was fresh with great instructions for preparation. Excellent packaging.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Shipping Was great
May 1, 2020

Shipping Was great. Crab cakes were delicious. Will order from this restaurant again!

Date of experience: May 1, 2020
Colorado
1 review
3 helpful votes
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This will be my first and LAST order with Goldbelly.com. I did not receive any email communications advising how I am to customize my order. I reached out to the company to obtain more information, and my emails were ignored. Today is the date I requested the order for delivery for a loved one's birthday and it never came. All I am left with is a $100.00 charge on my card and no product and no info. If I could give 0 stars for this experience, I would. I am very unhappy with this order experience.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 1, 2020
Virginia
2 reviews
1 helpful vote
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At buy four get for free it was a good deal. But w out it? $28 a sandwich?! No thanks. Food came when scheduled and it was the authentic Pat's. Pretty good.

Date of experience: May 1, 2020
Virginia
1 review
1 helpful vote
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Communication was prompt and professional. The delivery was exactly was stated: No guessing. Delivered to food with no problem at all. Superb service.

Date of experience: May 1, 2020
Virginia
1 review
1 helpful vote
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Arrived on time
May 1, 2020

Arrived on time. Great & smooth process. Cake was delicious.

Date of experience: May 1, 2020
Virginia
1 review
1 helpful vote
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It arrived on the scheduled time. And the kids really enjoyed the sandwiches. My son had had them before because we are from Pittsburgh but his girlfriend had never eaten them before and she was totally pleased to be introduced to them. YUM!

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Delivery was terrific! Just reluctant to whole heartedly recommend to others based on 1 experience. Though I already mentioned you to one friend.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Food was packaged well and the order was delivered on time.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Everything except how long it took to ship to the NY area. But during these times, it's understandable.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Delivery was accurate
May 1, 2020

Delivery was accurate. Food was packed well and delicious.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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I love the idea of your service and was excited about the selection of restaurants offered. My first pizza from Roberta's arrived and was quite good.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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We loved the fast service and access to amazing food!

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Such a beautiful cake! Arrived on time as was promised! Thank you very much for giving us a birthday this year that will surely be remembered! Stay Safe TY for your service

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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The cake was received on time
May 1, 2020

The cake was received on time. My family enjoyed the cake. The taste was awesom and was really moist. I made the mistake of thinking it would have Happy Birthday written on it but it was still a beatiful cake

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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The food was delivered perfectly! It was packaged and nice

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Delivered right on time and came in great condition!

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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The food selections were amazing delivery has been timely and the entire process has been great.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Expected delivery date was met
May 1, 2020

Expected delivery date was met. Packaging was perfect.

Date of experience: May 1, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States