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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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They arrived in perfect condition in time to celebrate her birthday
Food was fresh with great instructions for preparation. Excellent packaging.
Shipping Was great. Crab cakes were delicious. Will order from this restaurant again!
This will be my first and LAST order with Goldbelly.com. I did not receive any email communications advising how I am to customize my order. I reached out to the company to obtain more information, and my emails were ignored. Today is the date I requested the order for delivery for a loved one's birthday and it never came. All I am left with is a $100.00 charge on my card and no product and no info. If I could give 0 stars for this experience, I would. I am very unhappy with this order experience.
At buy four get for free it was a good deal. But w out it? $28 a sandwich?! No thanks. Food came when scheduled and it was the authentic Pat's. Pretty good.
Communication was prompt and professional. The delivery was exactly was stated: No guessing. Delivered to food with no problem at all. Superb service.
It arrived on the scheduled time. And the kids really enjoyed the sandwiches. My son had had them before because we are from Pittsburgh but his girlfriend had never eaten them before and she was totally pleased to be introduced to them. YUM!
Delivery was terrific! Just reluctant to whole heartedly recommend to others based on 1 experience. Though I already mentioned you to one friend.
Food was packaged well and the order was delivered on time.
Everything except how long it took to ship to the NY area. But during these times, it's understandable.
I love the idea of your service and was excited about the selection of restaurants offered. My first pizza from Roberta's arrived and was quite good.
We loved the fast service and access to amazing food!
Such a beautiful cake! Arrived on time as was promised! Thank you very much for giving us a birthday this year that will surely be remembered! Stay Safe TY for your service
The cake was received on time. My family enjoyed the cake. The taste was awesom and was really moist. I made the mistake of thinking it would have Happy Birthday written on it but it was still a beatiful cake
The food was delivered perfectly! It was packaged and nice
Delivered right on time and came in great condition!
The food selections were amazing delivery has been timely and the entire process has been great.
Expected delivery date was met. Packaging was perfect.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

