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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Searching and ordering process are very easy. Finding great food out of my area is amazing and quality is always high.
Everything was delivered perfectly on time. The packaging was perfect and the directions were so easy to follow. The meal was ready in NO TIME. It brought such sunshine to my day. Especially during these times. I HIGHLY recommend using this site (Parkway in particular was fabulous), and have already ordered more food as gifts for my family.
Easy ordering. Awesome on time delivery for a birthday celebration. Can't wait to boil up!
On time delivery... description matched the order. Great food!
Giant Rainbow cookie Oreo brownie was delicious and cupcakes where yummy. My first order arrived on time with special delivery. My Brooklyn cup cake arrived late and I paid extra money for expedite delivery. My autistic nephew birthday celebration was ruin. Very disappointed
The pizzas were delivered on time and the packaging was great! Pizza Rock is our favorite pizza in Vegas and it was a real treat to get it at home!
I ordered cakes for two people. They loved them. I tasted one and it was delicious. I will definitely order again.
Thank you.
The cake was amazing!
It was a little smashed when came in but that's okay!
Easy to order, range of options, speed of delivery!
First, the quality of the food. Second, the ease in placing the order. Third, the ability to track the delivery.
On time delivery. Fresh product and packaged well so the cake had no flaws from shipping.
Delivery was prompt, items were well packaged and fresh, price was reasonable.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

