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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Time schedule was good. Everything was packed properly and food was great!
My twin nieces turned 16 in quarantine and this cake was delivered by their birthday, and they loved it! Thank you! Highly recommend!
Everything! Easy to order, fast confirmation, notifiers of being mailed and arrival. Most importantly, it was in perfect condition and very tasty! So reassuring, since I am on the opposite coast and my daughter in lockdown for her birthday! Thank you so much.
Easy to order, super fast shipping, food was great!
The lobster tolls and the bread pudding were outstanding! Packaging was great to protect the food. I am so pleased with the order.
Ordering was easy and secure, and my Chicago deep dish Lou Malnati's pizzas arrived exactly when Goldbelly stated on my order. The pizzas were perfect too!
Delicious food, faster shipping than expected, and I easily sent my Grandmother a piece of home. :)
The cake was delicious and the ordering was so easy.
Delivered on time and my daughter said it was well packed and delicious
The packages came on the day that was guaranteed. And the packages were properly sealed closed, and in tact. I am satisfied. I was surprised there were two packages. But I see how they were handled, so I am pleased. The product was not frozen, but were reasonably cold, and I put them in the freezer to use later.
Arrived on time and looked amazing. My grandkids were surprised and said it tasted great.
It was all so easy. From looking for the items that I would like to order, to delivery
The delivery from Hoboken, NJ to Pittsburgh, PA went so well! The cake was intact and was delicious!
Went smoothly. Ordering was easy. I received updates as the delivery date got closer. Kenny & Ziggy's packing, instructions, and needless to say, food was perfect. This was for our kids and grandkids who are in a town where there is not much food delivery service. Since K&Zs is a favorite of ours, and theirs when they visit, this was a real treat. Thank you for helping make it so.
The package was delivered on time, and the lobster roll was amazing!
Three items arrived beautifully, the bacon, carrot cake and the rainbow cake.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

